09.2020-05.2024
High School - Poland
II Liceum Ogólnokształcące im. Bolesława Chrobrego, Sopot
Specialization: Mathematics, Geography and English
08.2024-now
Higher Education
VIA University College, Horsens
Programme: Architectural Technology and Construction Management
Summer season of 2022&2023
Gwiazda Morza Resort SPA&SPORT
Receptionist/Reservation Department/Hostess/SPA receptionist
• Active guest service in the Front Office department
• Receiving and processing reservations
• Performing Hostess duties in the F&B department
• Serving guests at the SPA Institute, including accepting reservations for services offered at the Institute
• Supporting internal operations in order to improve the quality of services
• Maintaining positive relations with the owners of Apartments and other residential units
• Cooperation with other operational departments in order to provide services at the expected level in accordance with the adopted standards
• Communication with hotel guests (current and potential) in order to meet their needs, satisfy them and resolve the problems regarding them
• Cooperation with coworkers to create a friendly and supportive environment at work
10.2025-now
Babas Pizza & Kebabhouse
• Delivering orders
• Communication with customers
• Cooperation with coworkers to satisfy customers
Skills
• I have experience in customer service job. I know how to communicate with clients for them to be satisfied with the service and how to approach them.
• I am good at working in a group and maintaining positive relationships with coworkers.
• I learn quickly, even how to use different softwares. I have experience in using PMS (Protel), Suite Profitroom, Revit or Microsoft Office, along other programes.
• I am motivated and determined.
• I am punctual, precise and always try to do tasks the best I can.
• I easily find my place in any environment.
